support
Write to us. A person reads it.
Email support@baseedgelabs.aiand we'll answer within two business days, usually sooner.
Getting help faster
- Write from the email address on your account, so we can find it without asking.
- Say what you expected and what happened instead, and which strategy, chart or page it was on.
- For the HyperNull extension, include its version and a debug report (see below).
- Never send a password, a card number or a TradingView session cookie. We will never ask for one.
Common questions
How do free trials work?
HyperNull subscriptions start with a free trial; its length is shown on the plan. Your card isn't charged until the trial ends, and we email you before it does. Cancel any time before then and you pay nothing. One trial per person for each product. Globex Surge has no trial; its Beta comes with 30 days of access, or the days you didn't get refunded pro rata.
How do I cancel?
From your account at app.baseedgelabs.ai, or by writing to us. Your subscription stays active until the end of the period you've paid for, then stops. It does not renew.
Can I get a refund?
The free trial is the time to try. Payments after it, One-time purchases and the Globex Surge Beta are final, except when we never delivered what you bought, for double or mistaken charges, when we discontinue a product bought on the One-time plan within 12 months of your purchase, when the Globex Surge Beta ends less than 30 days after your purchase (the days you didn't get, pro rata), and where the law requires it. At our discretion, we may refund in other cases too, but that's never a promise. The full policy is on the refund policy page. If something has gone wrong, write to us anyway.
There's a charge on my card I don't recognize
Our charges show as BASEEDGELABS.AI, and Stripe emails a receipt for each one. If you still don't recognize it, write to us before disputing it with your bank. We can usually explain or fix it the same day.
How do I install HyperNull?
Add it to Chrome from the Chrome Web Store, open a TradingView chart, and sign in from HyperNull with your BaseEdge Labs account. HyperNull needs a license or a free trial; the plans are on the HyperNull page.
HyperNull isn't working on my chart
Open HyperNull's drawer, choose Debug, and send us the report. It holds HyperNull's own log, including the strategy settings it read or applied, and nothing that signs you in to TradingView. Nothing is sent until you press Send. You can also copy it into an email, or use the menu's email option, which drafts the message for you.
Does HyperNull read my TradingView password or cookies?
No. HyperNull never reads, stores or sends your TradingView password or cookies, and nobody from BaseEdge Labs will ask for them.
Can you tell me whether to take a trade?
No. We publish software and research; we don't give investment advice (see thedisclosures). We also can't help with your broker, account provider, exchange or TradingView account, or with orders placed by a webhook or trade-relay service you connected. Their support teams can see what we can't.
The fine print
BaseEdge Labs is operated by BaseEdge Labs LLC, an Alabama limited liability company. Purchases are governed by theterms and the refund policy; what we collect and keep is in theprivacy policy.
HyperNull is an independent product of BaseEdge Labs LLC. It is not affiliated with, endorsed by, or sponsored by TradingView, Inc. TradingView is a trademark of TradingView, Inc.